Privacy Is a Human Right; do you understand your data obligations?

On Thursday we gathered together with clients at information security consultants Blackfoot UK’s head office in London to talk about a trending topic in the IT world today.

Data and Cyber Security Matters in a Post Brexit World.

David Silsby our Sales Director welcomed us on this very chilly morning reiterating the Network Utilities ethos of “Identity should be at the heart of everything we do; the identity of the individual and the device is key! Remembering Who is on your network, What they are trying to access and How is critical to ensuring your network remains secure, fast and compliant.”

Next up was Matthew Tyler, CEO of Blackfoot UK and our keynote speaker for the day. Giving us a time hop into the past where we learned some interesting facts. The European Convention on Human Rights (ECHR) came into effect in 1953 and is an international treaty to protect human rights. The definition of privacy as in Article 8 states “A right for one’s ‘private and family life, his home and correspondence’ to be free from unlawful searches”.  In the UK human rights are protected by the Human Rights Act 1998. Matthew went on to explain how the internet has changed the economics of data and contributed to the erosion of privacy, he also detailed current privacy laws and how Brexit will change the future. Below you can see the 8 principles of the Data Protection Act, governing the use of personal information which we must comply with, unless an exemption applies, the principles state that data must be:

  • Used fairly and lawfully
  • Used for limited, specifically stated purposes
  • Used in a way that is adequate, relevant and not excessive
  • Accurate
  • Kept for no longer than is absolutely necessary
  • Handled according to people’s data protection rights
  • Kept safe and secure
  • Not transferred outside the UK without adequate protection

Data is an extremely powerful tool in today’s business world. Knowing your customer well can create a tailor made customer experience. The future of business intelligence is evolving and we will soon start to see new services and businesses arise to help us harness the power of this business intelligence.

iot_of_ransomware

Protecting your customer’s data has never been more critical

The cost of a data breach can have a huge impact on you and your business including; bankruptcy, reputational damage, legal implications and of course loss of data. You need to have the appropriate security in place depending on the value of the data you hold i.e. credit card details or email addresses. Do you know the value of your data? Do your staff know what risky looks like? And are they fully trained and aware of the implications of clicking on a malicious links, for example? Research tells us you are only as strong as your weakest link, and that in most cases is your staff.

This brings me onto 5 key questions posed by Matthew around what you need to be asking yourself and your business to truly understand the type of data your business holds.

  1. Do we know what data we have?
  2. Do we understand its potential value and the associated risk?
  3. Do we know who could want our data (for good or bad)?
  4. Do we understand where our data is and who can access it?
  5. Do we know what protection our data needs?

The cost of a data breach

The Cost of a Data Breach

* IBM Security 2016 – Cost of a Data Breach Study

If you would like to know more about European regulations and what’s changing in the UK, how to keep your customers data safe and the implications of personal data being lost or misused then you can download Protecting Data and Privacy to get a full overview. Remember you are only as strong as your weakest link!

Will the defenders ever be faster than the attackers?

Our Principal Technology Strategist, Malcolm Orekoya shared his research on the current threat landscape. Did you know that 89% of breaches had a financial or espionage motive?

In order for us to understand cyber security we need to understand the cyber-crime world. These attackers have the same technology advancements that we do and they are always one step ahead. The resources are available for anyone online and you can even pay for “cyber-crime” support. Organised crime is evolving quickly due to underground criminal networks and the so called dark web. The tools are getting smarter and depending on what these criminals are after they will attack in different ways.

“Analysis of known bad malware found that the 91.3% of that malware uses the Domain Name Service (DNS) to carry out campaigns.” Cisco Annual Security Report 2016

There has been an explosion in ransomware and exploit kits are sophisticated. “The Angler exploit kit is one of the largest and most effective exploit kits on the market. It has been linked to several high-profile malvertising (malicious advertising) and ransomware campaigns. And it has been a major factor in the overall explosion of ransomware.” Cisco Annual Security Report 2016

“33% of the malware observed in 2016 research used encryption.” Trustwave Global Security Report 2016

Most legacy platforms cannot see encrypted traffic therefore there is a loss of visibility. Malicious users are aware of this vulnerability and that you don’t have visibility so exploit this lack of visibility to insert their malware into your network. It’s crucial for you to have network visibility in order to be able to effectively apply security policies.

Education

People are your best network defence, but only if they are educated to understand the risks. We advocate creating a data security awareness culture. The one constant factor that exists in all layers of security is the human element. The idea here is to educate people on common threats and their various guises, test their understanding and responses to this education over time, review the results of such tests and then repeat the entire cycle periodically over and over again. You can read Malcolm’s full blog Stop Phishing Attacks – Harness the Power of Your Human Sensor Network – Here.

It’s not if; it’s when!

You need to collaborate to stay ahead of the trends and the cyber security landscape. Think ahead to prevent future attacks. Think of the cost and rewards of investing in your network security vs the risk of not doing so. Ask yourself, can you afford to lose it all when you do get attacked?

SC Magazine recently ran a survey on 900 business and IT decision makers across the UK – EU GDPR – nine out of ten don’t understand it. A staggering 91% of respondents have concerns about their organisation’s ability to comply with GDPR. This regulation will come into effect in 2018 and the penalties will be high, that might seem like a long way away but it’s just around the corner, and you’ll need to be prepared.

Talk to specialists who are confident about compliance and threat prevention. Talk to Network Utilities.

Upcoming events:

We will be hosting another webinar on the 22nd February 2017. To find out more on your obligations and how GDPR will affect you and your organisation join our webinar with information risk, security and compliance specialists Blackfoot. You can register here.

t: 020 8783 3800 e: sales@netutils.com

About Network Utilities
Identity Centric Networks & Security

Network Utilities (Systems) Ltd have been providing identity centric network and security solutions to organisations ranging from Telecoms and ISPs to large corporates and SMEs for over twenty three years. Partnering closely with both industry leading and niche technology vendors to bring customers the best solutions the industry has to offer. Read more at www.netutils.com.

Network Utilities to launch Monitoring-as-a-Service at IP EXPO

ip-expo-linkedin-imageAs you may or may not know we have recently launched our Monitoring-as-a-Service offering over the summer to help you plan for your IT holiday cover, as we all know networks, application and storage just keep on running.

We are pleased to announce that our expert team will be at IP EXPO on the 5th and 6th October to talk to you about our new Monitoring-as-a-Service offering. The service, delivered by a 24/7 UK based operations centre and technical team monitors network, server and storage architectures for both security and availability with optional pay-as-you go incident packs for rapid remediation of any issues.

“In the past, SMEs have sometimes overlooked managed services due to the perceived high cost and limited flexibility,” explains David Silsby, Enterprise Sales Director for Network Utilities, “With our new monitoring as a service offering, we have looked at what SME’s really require and created a product that is extremely cost effective and allows the customer to pay for what they need and scale up as they grow – without skimping on crucial elements such as skilled support staff or customer service.”

The service includes flexible notification and escalation that can be setup for contact via phone or email, with a tailored dashboard to allow clients to view all monitored devices in real time, supported by monthly reports detailing the overall health of the network and attached IT infrastructure. Every client also gains a dedicated account manager that helps manage the service while providing guidance on wider networking and security challenges.

Come on down to stand A9 and you could be the winner of an Amazon voucher or an awesome Apple watch.

Register to attend IP EXPO here

We look forward to seeing you there.

Identity Centric Networks & Security

Identity Matters. We specialise in identity-centric network and security solutions. Understanding who is on your network, what they want to access, and how, allows us to deliver the best possible solutions to your business challenges. We partner with industry-leading technology vendors to ensure your network is fast, secure and highly-optimised.

We don’t just shift the tin we lift customer expectations

By Jay Ludgrove, Account Manager at Netutils.

Jay Blog 2Views expressed in this post are original thoughts posted by Jay Ludgrove. These views are his own and in no way do they represent the views of the company

Ok, so we know we are not the only IT technology reseller out there. But let me tell you a little about why I think we are different. It’s actually all about when to shift boxes, and when to add real value by working closely with customers to ensure they get the most from our expertise and their technology investment.

When an IT reseller is simply focused on volume sales the likelihood is that the customers’ needs and requirements get left behind when the reseller moves onto the next ‘big volume’ order. This begs the question – can you, the customer, only get the best pricing by sacrificing the service?

I have been with the IT industry for the last 12 years and worked on both sides of the fence, both within technical teams and within sales environments and the one question that has plagued me is how does the customer get the best service at a great price?

This is obviously dependent on the customer’s choice of supplier; do they want a technically accredited company to help with consultancy / development / installation / configuration and future needs? Or would this be plain useless to them because they have an in house team who are already employed specifically for these duties?

As a sales account manager that has emerged from a customer service background, I have always wanted to be able to show my customers a value and experience that they can’t get anywhere else and continue to strive to provide the best service that my technical counterparts are able to deliver.

So what about those customers who are not interested in the services that their resellers can provide, they simply insist on the cheapest price? Is this down to years of being ‘sold to’, that has hardened them to any outside help assuming that all sales people are simply out to get the highest deal value possible without any focus on corresponding service levels? Or do they feel that they have gone through the lengthy recruitment process of employing skilled engineers themselves so they simply don’t see the necessity or value in this level of additional support? And what guarantees do they have that they will be sold the ‘right ‘solution and not just the most expensive?

I believe that this is where the reseller’s reputation comes in. In the past I have worked for IT companies that have quite simply told me ‘Whatever the customer needs we can do. Anything at all, just find out what they need.’ I have never felt comfortable within these types of organisations. Common sense told me, you can’t please all of the people all of the time. I never had the confidence that they were going to be able to deliver on this and although they could be exceedingly cheap the post-sale service was generally left to the vendor who may have little or no knowledge of the initial requirement or challenge. From my personal experience these resellers are used for price comparison only and are seldom called upon to discuss or help deliver future projects or resolve existing problems.

On the other hand resellers that are focused on service over price are going to lose out on a number of deals when the client is only interested in the best price. For this reason I feel it is important to not only have a reputation as an expert in a few core areas but to continuously strive to deliver this message to customers. Ultimately these resellers will not make as many sales as their ‘tin shifting’ counter parts but the retention of business is higher year on year and the customer’s will generally come back for consultancy, development and for open discussions on how to move forward with a particular project or requirement. When you achieve this level of trust you can truly start to become an extension of the customer’s IT team, with their goals and needs coming first and front.

Working for the latter type of reseller requires some adjustment in approach as you will have to concentrate more on what the client needs and less on what you can sell them. This will mean that some sales are smaller than they ‘could’ be and it will mean that you will lose out ‘’on price alone’’. Ultimately building mutual respect can lead to a far superior service and experience for the customer. I sleep better at night, knowing that my customers got the best technology solution that their money can buy that meets their challenges and needs. After 10 years, I finally got to work for a company that promotes relationship building and value with a great ethos that means it’s never really just about the price alone.

So I guess the question you need to ask yourself is for your next technology purchase are you looking for a Tin Shifter or an Expectation Lifter? I know where Netutils fit.

Exinda: The Business Case for WAN Orchestration

Do you need improved visibility & control of your WAN traffic to maximise user experience & network performance? Watch our short video blog on the key features of Exinda’s WAN Orchestration. The webinar referenced in this video will be available on this blog shortly.

Seamless Wi-Fi Guest Access at Grade II Listed Building Cockington Court

By Vanessa Cardwell, Marketing Manager, Netutils

Views expressed in this post are original thoughts posted by Vanessa Cardwell, Marketing Manager, Netutils. These views are her own and in no way do they represent the views of the company.

A big thank you to Norma Paynton, Programme Manager at Torbay Development Agency CockingtonCourtwho talked to us about how using our Managed Guest Access Solution allowed Torbay Development Agency to boost the Wi-Fi service at Cockington Court for the benefit of the tenants and the many tourists and day visitors to the craft centre.

We are really very pleased with the solution and tailored service Netutils have provided. The interface was quick to set up, straightforward and easy to use. The fact that we can now promote the Wi-Fi service to potential visitors is an added benefit and really brings Cockington Court up to date.

Read the full case study here.

If you have responsibility for Guest Wi-Fi Services at your organisation than please get in touch with a solutions experts from our team for more on our Managed Guest Access Solution. You can also join our webinar at 11am on Wednesday 5th March 2014 for an overview. Register Here: Webinar: Wi-Fi Guest Access Made Easy

What our customers say

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We made a short video with a handful of our valued customers. We hope you enjoy it. Take a peek to find out why our customers come back again and again. A big thank you to everyone who took part for their time and their positive words.