By Vanessa Cardwell, Marketing Manager, Netutils.

Views expressed in this post are original thoughts posted by Vanessa Cardwell, Marketing Manager, Netutils. These views are her own and in no way do they represent the views of the company.

Our guess is that a number of your employees are returning from their summer holidays and can’t remember their passwords. Are we right? It’s confession time from me .. I had to think hard to remember mine!

Statistics suggest that as much as 20-50% of all help desk calls are related to password problems, and the scenario with forgotten passwords after a holiday is classic and a real pain to many IT departments.

SMS PASSCODE’s Password Reset Module takes this pain away by enabling users to easily reset their own Active Directory passwords in a secure way. The solution offers automated user notification and places intuitive self-service capabilities in the hands of the user. Take a look at this video from SMS Passcode for an quick overview of how it works.

(Btw, I did remember mine in the end, in case you were wondering!)